Refund Policy

At Brandom, we are dedicated to delivering high-quality custom-printed packaging, paper cups, paper bags, and branded products to businesses across Australia. Your satisfaction is our priority, and we strive to ensure every order meets your expectations. However, we understand that there may be rare occasions when a refund is required. Please review our refund policy carefully for details regarding your rights and our procedures.

1. Faulty or Damaged Products

If your order arrives damaged or contains faulty items, we sincerely apologise for the inconvenience. To process a refund or replacement, please follow the steps below:

  • Notify Us Promptly: Contact us within 2 business days of receiving your order.
  • Provide Details: Include a clear description of the issue along with photographic evidence where possible.
  • Return Request: We may request the return of the item(s) or a sample for quality investigation.

Once we receive your information and/or sample, our team will review the issue. If confirmed to be a manufacturing or quality fault, we will arrange for a replacement or a full refund.

2. Manufacturing Delays or Stock Unavailability

In the unlikely event that we experience production delays or a stock shortage that affects your order, Brandom reserves the right to cancel and refund the affected items. If we cannot meet the agreed delivery timeframe, you will be notified promptly, and a full refund will be processed for any unfulfilled items.

3. Shipping Delays

We partner with trusted delivery providers to ensure your orders arrive on time. However, delays caused by freight companies, weather events, or external factors are beyond our control. As such, Brandom is not liable for late deliveries that are not a direct result of our own actions. Refunds will only be issued for delays caused by Brandom’s fault.

4. General Refund Terms

  • All refunds will be issued via the original payment method.
  • Refund eligibility is assessed on a case-by-case basis and may vary depending on the situation.
  • Refunds may be denied if products show signs of misuse, tampering, or damage caused after delivery.
  • Customers are responsible for providing accurate shipping information. We do not offer refunds for orders delivered to an incorrect address supplied by the customer.

Contact Us:

If you have any questions or need support regarding a refund or return, please contact our team at:
📧 ash@brandom.com.au
Our team is here to assist you and ensure your experience with Brandom is seamless and professional.

Policy Updates:

Brandom reserves the right to update or modify this refund policy at any time without prior notice. We recommend reviewing this page regularly to stay informed of any changes.

🗓️ Last updated: 7th April 2025

Thank you for choosing Brandom – your trusted partner for premium branded packaging and custom printing in Australia.

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