Privacy Policy

Introduction

At Brandom, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We provide tailored branding and printing solutions – including custom napkins, event and wedding signage, branded apparel, 3D lettering, and more – to businesses and individuals across Australia. Whether you’re browsing our website or placing an order, your trust is important to us.

1. Collection of Personal Information

We collect personal information only when necessary and by lawful, fair means. This includes:

Information you provide directly (e.g. name, email, phone, business details)
Order-related information (e.g. billing, shipping address, design requirements)
Automatically collected data (e.g. browser type, device info, IP address, and website usage via cookies and analytics tools)

This information helps us improve your experience and deliver the products and services you expect from Brandom.

2. How We Use Your Information

We use your personal information to:

Process orders and manage customer accounts
Communicate with you about your orders, inquiries, or quotes
Provide updates on services, offers, or changes to our policies
Improve our website and customer experience
Meet legal and regulatory obligations

We do not sell or rent your personal data to third parties.

3. Disclosure of Personal Information

Your personal information may be shared with trusted third parties, such as:

Couriers and delivery services
Payment processors and accounting platforms
Website hosting and email service providers
Graphic designers or print partners (if relevant to your order)

In cases where we share data with overseas service providers, we take reasonable steps to ensure they uphold standards consistent with this policy and the APPs.

4. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or outdated information
Opt out of receiving promotional or marketing communications

To exercise your rights, contact us using the details provided below.

5. Data Security

Brandom takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. While we use secure platforms and safeguards, please be aware that no data transmission over the internet can be guaranteed as 100% secure.

6. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, or legal obligations. The latest version will always be available on our website. We recommend reviewing this page occasionally to stay informed about how we protect your privacy.

7. Contact Us

If you have any questions, feedback, or requests related to your personal information or this Privacy Policy, please get in touch: ash@brandom.com.au